Screenshots

A screenshot is often the quickest way to show us what's happening on your screen. Here's how to take one on Mac and on Windows.

On a Mac

Two shortcuts cover most cases:

• Whole screen: press Command + Shift + 3. The screenshot is saved to your desktop as a PNG.
• Part of the screen: press Command + Shift + 4, then click and drag to select the area. Release the mouse and the screenshot saves to your desktop.

On a PC

On most PCs, Windows logo key + PrtScn captures the whole screen. If your keyboard doesn't have a PrtScn key, try Fn + Windows logo key + Space Bar.

To find the screenshots, open File Explorer from the taskbar, then go to Pictures → Screenshots.

Send the screenshot

Once you have the file, drag it into our support chat or attach it to your email.