Ask for help

If you're stuck, this is the fastest way to get hold of us. The pages below explain how to reach the team and how to gather the details that help us solve issues quickly.

Get in touch

• Support tickets: how to start a chat or email the team.
• How to request an account transfer: move your account to a different email address.

Help us help you

• Support codes: how to copy the support code from an output item so we can find it.
• Screenshots: how to take a screenshot on Mac or PC.
• Developer console: how to open the browser developer console to capture an error.

Common questions

• Common questions: the issues we get asked about most often.
• 400 error: how to fix the 400 error in the document preview.
• Microsoft permissions issue: grant admin consent for the Microsoft 365 integration.
• API developer key is invalid: clear the error caused by being signed into multiple Google accounts.